Helping Yourself

Many questions can be answered by our online "How-To" articles, FAQs, and links to documentation, all of which you can find in our ever expanding Wiki.

Contacting Cognition for Tech Support

Cognition Corporation provides Technical Support for its software products at no charge to any user of a license with a current maintenance contract. Technical Support requests include:

Installation and configuration of Cognition Cockpit and Cognition ECM software.
Update and transfer permanent and trial license keys.
Submit, track, and assist with problem reports and enhancement requests.
Basic user setup and site setup preferences.
General guidance for IT architecture and configuration to support Cognition software solutions.

To contact the Cognition Technical Support Team:

781-271-9300 x233

support@cognition.us

When contacting Tech Support, please be ready with the following information:

Your Name
Company Name
Software Version
Software License Number

This information will help our support staff find your account details so we can get to work helping you as quickly as possible!